Truple LLC Privacy Policy
Effective date: April 17th, 2017
Latest revision date: September 1st, 2025
Truple LLC is committed to protecting the privacy of the information we gather as well as the information given to us as we provide our Services to you. We encourage you to read this Privacy Policy carefully. By using any of our website, services, or mobile application (collectively, our "Services"), you accept the terms and practices described in this Privacy Policy.
Below, we separately describe the information we collect, how we use it, and with whom we share it for our Screenshot Accountability Service and for our Filtering Service.
TRUPLE LLC SCREENSHOT ACCOUNTABILITY SERVICE
Truple LLC Screenshot Accountability Service helps you and those close to you stay accountable to each other in your use of electronic devices. Truple LLC's Services accomplish this by capturing what we call "accountability data" (which is information from your device such as screenshots, websites visited, and other information), and then sharing that data with you and with your report recipients. "Report recipient" refers to anyone you authorize to review your activity or screenshots.
Information We Collect, and Who We Share It With
In general, you provide information to us or authorize us to collect information about you. Any information provided or collected may identify you or may not identify you. Information may come through a website, mobile application, or desktop application by your use of our Services. When we obtain this information, it may be stored on servers in the United States and other countries. We use Amazon Web Services (AWS) to store this information using AES 256-bit encryption.
Specific Information You Authorize Us to Collect when You Use Truple LLC Screenshot Accountability Service
Screenshots - Our Services capture screenshots of monitored devices. We may analyze these screenshots to provide our Services. Screenshots are stored encrypted on Amazon Web Services.
Website and Application history - Our Services capture websites visited and applications used.
Screen time - Our Services record screen time.
Email - During the signup process, we will ask for your email. We may use your email to provide our Services to you. We may use your email to send you promotional and marketing material, however, you can opt out from receiving promotional or marketing material by using the unsubscribe link in the email. Please be aware that if you opt out of receiving commercial messages from us, it may take up to ten (10) business days for us to process your opt-out request, and you may receive commercial messages from us during that period. We may share your email with authentication providers such as AWS Cognito. We may also share it with Stripe, Inc. (our payment processor).
Password - During the signup process, we may ask for a password. We use your password and email address to authenticate you. The authentication providers we use may store your account login credentials, including your email address and password.
Device names and settings - As you add devices to your account, you will provide each device with a name. We collect that information in order to identify the devices associated with your account.
Ad tracking analytics information - We collect IP addresses, android app install referrer information, cookies, usage data, and email addresses so we can track purchases and actions leading up to purchases. This information is not used for sharing any other information, including any monitored information.
Website and application analytics information - We collect analytics information which helps us understand how you are using our Services. This information may include (1) webpages you visit, (2) the duration of your stay at each page, (3) websites you visited prior to coming to Truple LLC's website, (4) views in the Truple LLC app you have open, and (5) features of our Services you use. Google Analytics may gather this information.
Authorized Third Parties who may use your information
We use a number of third-party service providers to help us provide our services to you. The following is a list of the current third-party companies that may have access to some of your information and how we use it. We may engage additional third parties to perform services similar to those described below. This Privacy Policy does not create rights enforceable by third parties or require disclosure of any personal information relating to users of the website.
Stripe, Inc. is our third-party payment processor. Stripe will have access to your email address for billing purposes only and they will store payment information. We do not store your payment information. You can view Stripe's privacy policy at
https://stripe.com/privacy/.
Amazon Web Services (AWS) hosts our Services and stores user data, including screenshots. To read more on how AWS uses data, see
https://aws.amazon.com/privacy/.
ChartMogul provides analytics and forecasts about subscriptions. ChartMogul will have access to your email address. You can view ChartMogul's privacy policy at
https://chartmogul.com/privacy/.
cleanbrowsing.org is the DNS filtering service we use if you choose to use Truple LLC's web filtering app. We encourage you to view cleanbrowsing.org's privacy policy at
https://cleanbrowsing.org/privacy.
Google Analytics collects website and application usage information as outlined above. Google Analytics will have access to your IP address, cookie and usage data. To view Google's privacy policy go to
https://www.google.com/policies/privacy/.
Google Ads is used so we can identify who signed up for Truple LLC from a Google ad. Google Ads will have access to your IP address, cookie and usage data. We encourage you to learn more at
https://policies.google.com/privacy.
Virgil Security, Inc. is used for private encryption key infrastructure. We encourage you to learn more at
https://virgilsecurity.com.
Facebook is used so we can identify who signed up for Truple LLC from a Facebook ad, and also so we can advertise to you through Facebook. Facebook will have access to a hashed value derived from your email address, cookie, android app install events, and usage data. We encourage you to learn more at
https://www.facebook.com/about/privacy/.
Segment.io, Inc. is used to route analytics information to third-party services. Segment.io will have access to your IP Address, android device model information, android app install referrer information, android network information, cookie and usage data. We encourage you to read their privacy policy at
https://segment.com/legal/privacy/.
Freshdesk is used as a customer support ticketing tool. Emails sent to our customer support will be handled using their tool. We encourage you to review their privacy policy at
https://www.freshworks.com/privacy/.
How We Use Your Information
We use your information to do the following:
- Deliver our Services;
- Improve the service via user behavior analytics, crash reporting, etc.
- Manage your account and provide you with customer support;
- Perform research and analysis about your use of our Services;
- Communicate with you;
- Enforce or exercise any rights in our terms and conditions; and
- Perform any other functions as described to you at the time of collection.
Payment Information. We use third-party payment processors to process purchases made on our website or application. Through those processors, we have access to a billing zip code, credit card name, and the last four digits of the payment method you provide. We do not directly collect or have access to your full payment information.
Other Situations
We may disclose your information in the following situations:
- In response to a subpoena or similar investigative demand, a court order, or a request for cooperation from a law enforcement or other government agency;
- To report child pornography;
- To establish or exercise our legal rights;
- To defend against legal actions brought against us or that might implicate us;
- To raise or waive any legal objection or right available to us;
- When we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud, or other wrongdoing;
- To protect and defend the rights, property, or safety of our company, our users, our employees, or others;
- To enforce our website terms and conditions or other agreements or policies;
- In connection with a substantial corporate transaction; or
- As otherwise required by law.
In all circumstances, we may perform these functions or disclose this information directly or use a third party, as described above, to perform these functions on our behalf. The third party will be authorized to use your personal information only to perform services for us.
Deletion of Personal Data
- Accountability data is automatically deleted 15 days after it is recorded. We cannot recover any accountability data that has passed the 15-day deletion date and are not responsible for any lost data or screenshots due to automatic deletion.
- If you wish to have your account deleted, please contact support@truple.io.
Cookies
Truple LLC's website may use cookies to save information about your visit to our website. The information saved in the cookies is not used to identify you, but is used in an aggregated form to help us improve our Services' performance, design, and stability.
TRUPLE LLC FILTERING SERVICE
When you use our filtering service, which can be used independently of the screenshot service, we collect, use, and share your information as provided below.
Information We Collect, and Who We Share It With
In general, you provide information to us or authorize us to collect information about you. Any information provided or collected may identify you or may not identify you. Information may come through a website, mobile application, or desktop application by your use of our Services. When we obtain this information, it may be stored on servers in the United States and other countries by Amazon Web Services and is encrypted server-side using AES 256-bit encryption.
Specific Information We Collect or You Provide When You Use the Truple LLC Filtering Service
Email address - Used for sending alerts to notify report recipients, handling support requests, and for granting free trials.
DNS queries - DNS queries are used when web filtering is enabled. cleanbrowsing.org is the DNS filtering service used.
Authorized Third Parties who may use your information
We use a number of third-party service providers to help us provide our services to you. The following is a list of the current third-party companies that may have access to some of your information and how we use it. We may engage additional third parties to perform services similar to those described below. This Privacy Policy does not create rights enforceable by third parties or require disclosure of any personal information relating to users of the website.
cleanbrowsing.org is the DNS filtering service we use for web filtering. We encourage you to view cleanbrowsing.org's privacy policy at
https://cleanbrowsing.org/privacy.
Facebook is used so we can advertise to you through Facebook. Facebook will have access to a hashed form of your email address if you shared it with us in order to receive a free trial. We encourage you to learn more at
https://www.facebook.com/about/privacy/.
Freshdesk is used as a customer support ticketing tool. Emails sent to our customer support will be handled using their tool. We encourage you to review their privacy policy at
https://www.freshworks.com/privacy/.
How We Use Your Information
We use your information to do the following:
- Deliver our Services;
- Improve the service via user behavior analytics, crash reporting, etc.
- Manage your account and provide you with customer support;
- Perform research and analysis about your use of our Services;
- Communicate with you;
- Enforce or exercise any rights in our terms and conditions; and
- Perform any other functions as described to you at the time of collection.
Financial Information. We do not use or store financial information when you use the Web Filtering Service. All billing is handled solely by Google or Google Play through your Google account. We do not have access to this information and you should work with Google to address any billing issues.
Other Situations
We may disclose your information in the following situations:
- In response to a subpoena or similar investigative demand, a court order, or a request for cooperation from a law enforcement or other government agency;
- To report child pornography;
- To establish or exercise our legal rights;
- To defend against legal actions brought against us or that might implicate us;
- To raise or waive any legal objection or right available to us;
- When we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud, or other wrongdoing;
- To protect and defend the rights, property, or safety of our company, our users, our employees, or others;
- To enforce our website terms and conditions or other agreements or policies;
- In connection with a substantial corporate transaction; or
- As otherwise required by law.
In all circumstances, we may perform these functions or disclose this information directly or use a third party, as described above, to perform these functions on our behalf. The third party will be authorized to use your personal information only to perform services for us.
Cookies
Truple LLC's website may use cookies to save information about your visit to our website. The information saved in the cookies is not used to identify you, but is used in an aggregated form to help us improve our Services' performance, design, and stability.
SECURITY OF OUR SERVICE
We strive to protect your information. When you submit sensitive information on our website or app, your information is protected both online and offline.
Wherever we or a third-party collects sensitive information, it is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees or third parties who need the information to perform a specific job are granted access to personally identifiable information. Any stored information is encrypted server-side using AES 256-bit encryption.
We do not store any billing information. All billing information is stored by Stripe, Inc or Google In App Billing. Please view Stripe's privacy policy at https://stripe.com/privacy/.
Although we strive to keep your information secure, no security measures are absolute. We cannot guarantee, and you should not expect, that the information we collect from you will always remain secure.
LINKS TO THIRD-PARTY WEBSITES
We may provide links to other websites maintained by unaffiliated third parties for your convenience. But that should not be taken as our endorsement or approval of those websites or their content. We do not maintain those third-party websites and are not responsible for the availability, accuracy, or quality of their content. We make no representations or warranties whatsoever about any other website which you may choose to access through our Services. You should review the terms and conditions related to the use of any third-party websites before using them.
CHANGES TO THIS PRIVACY POLICY
We may change this policy from time to time, so please review it periodically. When we do, we will post it on our website. We may provide you additional forms of notice for modifications or updates as appropriate under the circumstances. Your continued use of the Truple LLC website or applications will constitute your acceptance of any modifications.