Effective date: April 17th, 2017
Latest revision date: June 6th, 2023
Truple is committed to protecting the privacy of the information we gather as well as the information given to us as
we provide our Services to you. We encourage you to read this Privacy Policy carefully. By using any of our website,
services, or mobile application (collectively, our “Services”), you accept the terms and practices described in this
Privacy Policy.
Below, we separately describe the information we collect, how we use it, and with whom we share it for our
Screenshot Accountability Service and for our Filtering Service.
TRUPLE SCREENSHOT ACCOUNTABILITY SERVICE
Truple Screenshot Accountability Service helps you and those close to you stay accountable to each other in your
use of electronic devices. Truple's Services accomplish this by capturing what we call “accountability data”
(which is information from your device such as screenshots, websites visited, and other information), and then
sharing that data with you and with your report recipients. “Report recipient” refers to anyone you
authorize to review your activity or screenshots.
Information We Collect, and Who We Share It With
In general, you provide information to us or authorize us to collect information about you. Any information
provided or collected may identify you or may not identify you. Information may come through a website, mobile
application, or desktop application by your use of our Services. When we obtain this information, it may be stored
on servers in the United States and other countries. We use Amazon Web Services (AWS) to store this information
using AES 256-bit encryption.
Specific Information You Authorize Us to Collect when You Use Truple Screenshot Accountability Service
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Screenshots - Our Services capture screenshots of monitored devices. We may analyze these screenshots to provide
our Services. Screenshots are stored encrypted on Amazon Web Services (see below).
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Website and Application history - Our Services capture websites visited and applications used.
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Screen time - Our Services record screen time.
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Email - During the signup process, we will ask for your email. We may use your email to provide our Services to
you. We may use your email to send you promotional and marketing material, however, you can opt out from
receiving promotional or marketing material by using the unsubscribe link in the email. Please be aware that if
you opt out of receiving commercial messages from us, it may take up to ten (10) business days for us to process
your opt-out request, and you may receive commercial messages from us during that period. We may share your
email with authentication providers such as AWS Cognito. We may also share it with Stripe, Inc.
(our payment processor).
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Password - During the signup process, we may ask for a password. We use your password and email address to
authenticate you. The authentication providers we use may store your account login credentials, including your
email address and password.
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Phone Number - Used for sending SMS alerts to notify report recipients. We use Twilio for sending the SMS
messages.
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Device names and settings - As you add devices to your account, you will provide each device with a name. We
collect that information in order to identify the devices associated with your account.
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Technical Logs and device information - We create technical logs while providing our Services. These logs may
contain the following information: (1) account identification information, (2) which screen is currently active
on your device, (3) device resource statistics, (4) device operating system version, (5) device brand, (6)
jailbroken or rooted status, (7) device model, (8) network connection information including but not limited to
IP address, and (9) device orientation. This service is provided by Bugsnag.
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User behavior analytics information - We collect user behavior analytics information so we can provide better
customer support and improve our product. This information may contain the following information: (1) account
identification information, (2) pages viewed while using our services, (3) buttons clicked while using our
services, (4) other events that occur on your device(s) while using our services, (5) browser name, version, and
locale settings when using our services, (6) network connection information including but not limited to IP
address, and (7) Truple devices settings including device name. This service is provided by Amplitude.
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Ad tracking analytics information - We collect IP addresses, android app install referrer information, cookies,
usage data, and email addresses so we can measure the effectiveness of our ads, and optimize our ads using ad
platforms mentioned as authorized third parties below.
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Website and application analytics information - We collect analytics information which helps us understand how
you are using our Services. This information may include (1) webpages you visit, (2) the duration of your stay
at each page, (3) websites you visited prior to coming to Truple’s website, (4) views in the Truple app you have
open, and (5) features of our Services you use. Google Analytics may gather this information.
Authorized Third Parties who may use your information
We use a number of third-party service providers to help us provide our services to you. The following is a list
of the current third-party companies that may have access to some of your information and how we use it. We may
engage additional third parties to perform services similar to those described below. This Privacy Policy does not
create rights enforceable by third parties or require disclosure of any personal information relating to users of
the website.
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We use AWS Cognito for authentication services. They will have access to your email
address and password for account registration and login purposes.
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Stripe, Inc. is our third-party payment processor. Stripe will have access to your email address for billing
purposes only and they will store payment information. We do not store your payment information. You can view
Stripe’s privacy policy at https://stripe.com/privacy/.
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Bugsnag is used for crash reporting. It is used for creating and gathering technical logs and device information
as outlined above. You can view Bugsnag’s privacy policy at https://docs.bugsnag.com/legal/privacy-policy/.
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Amazon Web Services (AWS) hosts our Services and stores user data, including screenshots. To read more on how
AWS uses data, see https://aws.amazon.com/privacy/.
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HotJar is used to provide insight on how the Truple websites are used. Hotjar will have access to your IP
address, cookie and usage data. Please note that HotJar is not used on the “app.truple.io” subdomain (where
screenshots are viewed). That means that HotJar does not have access to any accountability data collected
through Truple monitoring your device. You can view HotJar's privacy policy
at https://www.hotjar.com/legal/policies/privacy. You can opt out of HotJar collecting any of your information
on any site by visiting https://www.hotjar.com/legal/compliance/opt-out.
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ChartMogul provides analytics and forecasts about subscriptions. ChartMogul will have access to your email
address. You can view ChartMogul's privacy policy at https://chartmogul.com/privacy/.
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cleanbrowsing.org is the DNS filtering service we use if you choose to use Truple’s web filtering app. We
encourage you to view cleanbrowsing.org's privacy policy at https://cleanbrowsing.org/privacy.
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Twilio is used to send text message notifications as outlined above. Twilio will have access to your phone
number if you choose to use SMS alerts. We encourage you to view Twilio's privacy policy
at https://www.twilio.com/legal/privacy.
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Google Analytics collects website and application usage information as outlined above. Google Analytics will
have access to your IP address, cookie and usage data. To view Google’s privacy policy go
to https://www.google.com/policies/privacy/.
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Google Ads is used so we can identify who signed up for Truple from a Google ad. Google Ads will have access to
your IP address, cookie and usage data. We encourage you to learn more at https://policies.google.com/privacy.
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Virgil Security, Inc. is used for private encryption key infrastructure. We encourage you to learn more at
https://virgilsecurity.com.
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Facebook is used so we can identify who signed up for Truple from a Facebook ad, and also so we can advertise to
you through Facebook. Facebook will have access to a hashed value derived from your email address, cookie,
android app install events, and usage data. We encourage you to learn more at
https://www.facebook.com/about/privacy/.
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Segment.io, Inc. is used to route analytics information to Google Ads, Google Analytics, Hotjar, Amplitude, and
Facebook. Segment.io will have access to your IP Address, android device model information, android app install
referrer information, android network information, cookie and usage data. We encourage you to read their privacy
policy at https://segment.com/legal/privacy/.
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AppsFlyer is used so we can identify who installed the Truple app from an ad. AppsFlyer will have access to your
subscription plan, subscription plan price, price currency type, IP Address, android device model information,
android app install referrer information, network information, and usage data. We encourage you to learn more at
https://www.appsflyer.com/services-privacy-policy/.
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Amplitude is used to gather user behavior analytics information as outlined above. Amplitude will have access to
your IP Address, android app install referrer information, and usage data. We encourage you to read their
privacy policy at https://amplitude.com/privacy.
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Klaviyo is used to send marketing and promotional emails. Klaviyo will have access to your email address. We encourage you to read their privacy policy at https://www.klaviyo.com/legal/privacy-notice.
How We Use Your Information
We use your information to do the following:
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Deliver our Services;
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Improve the service via user behavior analytics, crash reporting, etc.
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Manage your account and provide you with customer support;
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Perform research and analysis about your use of our Services;
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Communicate with you;
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Enforce or exercise any rights in our terms and conditions; and
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Perform any other functions as described to you at the time of collection.
Payment Information. We use third-party payment processors to process purchases made on our website or
application. Through those processors, we have access to a billing zip code, credit card name, and the last four
digits of the payment method you provide. We do not directly collect or have access to your full payment
information.
Other Situations. We may disclose your information in the following situations:
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In response to a subpoena or similar investigative demand, a court order, or a request for cooperation from a
law enforcement or other government agency;
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To report child pornography;
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To establish or exercise our legal rights;
-
To defend against legal actions brought against us or that might implicate us;
-
To raise or waive any legal objection or right available to us;
-
When we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other
action regarding illegal activity, suspected fraud, or other wrongdoing;
-
To protect and defend the rights, property, or safety of our company, our users, our employees, or others;
-
To enforce our website terms and conditions or other agreements or policies;
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In connection with a substantial corporate transaction; or
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As otherwise required by law.
In all circumstances, we may perform these functions or disclose this information directly or use a third party,
as described above, to perform these functions on our behalf. The third party will be authorized to use your
personal information only to perform services for us.
Deletion of Personal Data
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Accountability data is automatically deleted 15 days after it is recorded. We cannot recover any accountability
data that has passed the 15-day deletion date and are not responsible for any lost data or screenshots due to
automatic deletion.
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If you wish to have your account deleted, please contact support@truple.io.
Cookies
Truple's website may use cookies to save information about your visit to our website. The information saved in the
cookies is not used to identify you, but is used in an aggregated form to help us improve our Services'
performance, design, and stability.
TRUPLE FILTERING SERVICE
When you use our filtering service, which can be used independently of the screenshot service, we collect, use,
and share your information as provided below.
Information We Collect, and Who We Share It With
In general, you provide information to us or authorize us to collect information about you. Any information
provided or collected may identify you or may not identify you. Information may come through a website, mobile
application, or desktop application by your use of our Services. When we obtain this information, it may be stored
on servers in the United States and other countries by Amazon Web Services and is encrypted server-side using AES
256-bit encryption.
Specific Information We Collect or You Provide When You Use the Truple Filtering Service
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Phone Number - Used for sending SMS alerts to notify report recipients. “report recipient” refers to
anyone you authorize to review your activity or screenshots on Truple. Twilio is used for sending the SMS
messages.
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Email address - Used for sending alerts to notify report recipients, handling support requests, and for
granting free trials.
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DNS queries - DNS queries are used when web filtering is enabled. cleanbrowsing.org is the DNS filtering service
used.
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Technical Logs and device information - We create technical logs while providing our Services. These logs may
contain the following information: (1) account identification information including email address, (2) which
screen is currently active on your device, (3) device resource statistics, (4) device operating system version,
(5) device brand, (6) jailbroken or rooted status, (7) device model, (8) network connection information
including but not limited to IP address, and (9) device orientation. This service is provided by Bugsnag.
-
User behavior analytics information - We collect user behavior analytics information so we can provide better
customer support and improve our product. This information may contain the following information: (1) account
identification information including email address, (2) pages viewed while using our services, (3) buttons
clicked while using our services, (4) other events that occur on your device(s) while using our services, (5)
browser name, version, and locale settings when using our services, (6) network connection information including
but not limited to IP address, and (7) Truple devices settings including device name. This service is provided
by Amplitude.
Authorized Third Parties who may use your information
We use a number of third-party service providers to help us provide our services to you. The following is a list
of the current third-party companies that may have access to some of your information and how we use it. We may
engage additional third parties to perform services similar to those described below. This Privacy Policy does not
create rights enforceable by third parties or require disclosure of any personal information relating to users of
the website.
-
Twilio is used to send text message notifications as outlined above. We encourage you to view Twilio's privacy
policy at https://www.twilio.com/legal/privacy.
-
cleanbrowsing.org is the DNS filtering service we use for web filtering. We encourage you to view
cleanbrowsing.org's privacy policy at https://cleanbrowsing.org/privacy.
-
Bugsnag is used for crash reporting. It is used for creating and gathering technical logs and device information
as outlined above. You can view Bugsnag’s privacy policy at https://docs.bugsnag.com/legal/privacy-policy/.
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Amplitude is used to gather user behavior analytics information as outlined above. We encourage you to read
their privacy policy at https://amplitude.com/privacy.
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ChartMogul provides analytics and forecasts about subscriptions. You can view ChartMogul's privacy policy
at https://chartmogul.com/privacy/.
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Amazon Web Services (AWS) hosts our Services and stores user data. To read more on how AWS uses data,
see https://aws.amazon.com/privacy/.
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Facebook is used so we can advertise to you through Facebook. Facebook will have access to a hashed form of your
email address if you shared it with us in order to receive a free trial. We encourage you to learn more at
https://www.facebook.com/about/privacy/.
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Freshdesk is used as a customer support ticketing tool. Emails sent to our customer support will be handled using their tool. We encourage you to review their privacy policy at https://www.freshworks.com/privacy/.
How We Use Your Information
We use your information to do the following:
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Deliver our Services and;
-
Improve the service via user behavior analytics, crash reporting, etc.
-
Manage your account and provide you with customer support;
-
Perform research and analysis about your use of our Services;
-
Communicate with you;
-
Enforce or exercise any rights in our terms and conditions; and
-
Perform any other functions as described to you at the time of collection.
Financial Information. We do not use or store financial information when you use the Web Filtering Service.
All billing is handled solely by Google or Google Play through your Google account. We do not have access to this
information and you should work with Google to address any billing issues.
Other Situations.
We may disclose your information in the following situations:
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In response to a subpoena or similar investigative demand, a court order, or a request for cooperation from a
law enforcement or other government agency;
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To report child pornography;
-
To establish or exercise our legal rights;
-
To defend against legal actions brought against us or that might implicate us;
-
To raise or waive any legal objection or right available to us;
-
When we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other
action regarding illegal activity, suspected fraud, or other wrongdoing;
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To protect and defend the rights, property, or safety of our company, our users, our employees, or others;
-
To enforce our website terms and conditions or other agreements or policies;
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In connection with a substantial corporate transaction; or
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As otherwise required by law.
In all circumstances, we may perform these functions or disclose this information directly or use a third party,
as described above, to perform these functions on our behalf. The third party will be authorized to use your
personal information only to perform services for us.
Cookies
Truple's website may use cookies to save information about your visit to our website. The information saved in the
cookies is not used to identify you, but is used in an aggregated form to help us improve our Services'
performance, design, and stability.
SECURITY OF OUR SERVICE
We strive to protect your information. When you submit sensitive information on our website or app, your information
is protected both online and offline.
Wherever we or a third-party collects sensitive information, it is encrypted and transmitted to us in a secure way.
You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the
address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information
offline. Only employees or third parties who need the information to perform a specific job are granted access to
personally identifiable information. Any stored information is encrypted server-side using AES 256-bit encryption.
We do not store any billing information. All billing information is stored by Stripe, Inc or Google In App Billing.
Please view Stripe's privacy policy at https://stripe.com/privacy/.
Although we strive to keep your information secure, no security measures are absolute. We cannot guarantee, and you
should not expect, that the information we collect from you will always remain secure.
LINKS TO THIRD-PARTY WEBSITES
We may provide links to other websites maintained by unaffiliated third parties for your convenience. But that
should not be taken as our endorsement or approval of those websites or their content. We do not maintain those
third-party websites and are not responsible for the availability, accuracy, or quality of their content. We make no
representations or warranties whatsoever about any other website which you may choose to access through our
Services. You should review the terms and conditions related to the use of any third-party websites before using
them.
CHANGES TO THIS PRIVACY POLICY
We may change this policy from time to time, so please review it periodically. When we do, we will post it on our
website. We may provide you additional forms of notice for modifications or updates as appropriate under the
circumstances. Your continued use of the Truple website or applications will constitute your acceptance of any
modifications.
CONTACTING US
If you have any questions regarding this Privacy Policy, our Services, or your dealings with the service, please
contact us at support@truple.io.