Frequently Asked Questions

Does Truple run on all android phones?

Truple requires android 5 or above to run. When looking for a new android phone, we would highly recommend any phone running stock android version 11 or higher. Google Pixel devices are great phones, and the Pixel 4a is a mid-range phone that runs Truple extremely well for $350.

What about my privacy? What if I don't want my accountability partner reading all my chats, emails, and text messages?

You can enable text redaction and/or image blurring, as well as limit the accountability partner so they can only review data flagged by our algorithms as problematic.

Is there anyone that can help me setup Truple?

Yes! Just email support@truple.io and we'll walk you through the process.

Can I hide the Truple notification icon?

No. Truple is voluntary use software, and is not intended (or allowed) to be used as spyware. All of our applications require a persistent notification.

Can I have my screenshots emailed to someone?

Yes you can! Once you've signed up, just visit app.truple.io/emails to add email recipients.

Why does Truple want to be a device administrator on my android device?

Truple can optionally run the monitoring service as a device administrator. This allows the Truple app to know when someone is trying to uninstall Truple.

This does NOT grant Truple access to additional content on your phone in anyway. It does NOT give Truple, or any Truple employee access to your device in anyway.

How does Truple implement security?

Truple offers end to end encryption, the highest level of data security offered by any accountability app.

Will Truple capture personal information like bank account numbers, etc. in the screenshots?

Yes, but we do our best to limit it. Over 8000+ banking, government, and other sites will be blocked from screenshots. If you find one that isn't, please let me know at support@truple.io and then delete the screenshot.

Is Truple tamper proof?

Truple is the most tamper proof product for the android, windows, chromebook, and MacOS platform that we are aware of. We will continue to do all we can to keep Truple as tamper proof as possible. However a determined individual with the right technical abilities can probably find a way to bypass it. If you or one of your loved ones finds a loophole, please let us know.

Will Truple capture social media content like Instagram, Twitter, Facebook, Tumblr, etc.?

Yes, although not everything that's viewed. Truple captures screenshots randomly.

Will Truple capture text messages, WhatsApp messages, etc.?

Yes, although not everything. Truple captures screenshots randomly.

Why do I see a black box for the screenshot when I view Netflix or another site's copyrighted content?

Apps like Netflix use a secure flag to prevent people from illegally copying their videos. This results in the Truple screenshot only showing a black box where the video actually is on the screen.

Why does Google Play, Hulu prevent me from watching videos when Truple monitoring is enabled?

Unfortunately Google Play & Hulu prevents playback once a screen capturing app is running. We've added the Auto-Pause feature to help with this. On Android 11+, this is no longer an issue.

Do I have to pay for an additional device just to view the screenshots?

No! You only pay for monitored devices.

Should the accountability partner create the Truple account or the individual wanting to stay accountable?

Either one! Truple is designed to work both ways.

Have another question that wasn't answered?

Just email me at support@truple.io and I'll get back to you asap.